I’ve owned a pair of Bose QC2 Headphones for a long time now, and I’ve blogged about the great Bose customer service before. A few weeks ago, I noticed that the padding around the left ear-cup had started to come loose. At first it wasn’t too bad, but with continued use it got progressively worse. Before too long, it ended up looking like this:
The material had completely come apart from the assembly and the foam of the ear-cup was coming out. They were still just about wearable if you fiddled with the foam before putting them on, but a lot of the noise cancelling properties of the left headphone had disappeared.
I called Bose Customer Service and explained the problem, expecting that I would have to send them back for repair. It turns out that replacing the ear-cups is a cheap self-service option. For £23, I had two new ear-cups delivered to me with simple instructions for fitting them.
What I hadn’t realised before calling is that the ear-cups just pop off if pulled gently; there is a plastic ring that the cushioned part is attached to, and this just snaps in under some tiny plastic wedges.
Once the package from Bose arrived, it was a matter of a couple of minutes before I had two brand new ear-cups fixed on to my headphones. I hadn’t realised just how soft the original ones had become and the new ones feel nice and firm, creating a really comfortable fit again.
So, if you’re struggling with your QC2’s ear-cups, call Bose and give your headphones a new lease of life.
