There is a chain of coffee shops in Shanghai (maybe all of China?) called SPR Coffee. I really like the slogan that they use on their paper cups – “No Full Stops In Quality”. It reminds me that, no matter how high your quality is now, or how good your processes and practices are that help achieve and ensure good quality, there is always something more you can do.
I love well kept lawns. Seeing a lush green lawn, freshly cut, with stripes that look like they were measured out with a set square and ready for the cup final at Wembley is a beautiful thing. The grass in my back garden has never looked like that. I am beginning to wonder if it ever will. But we’ll keep trying.
I was looking through some back issues of Director magazine today, and stumbled across an article that was written in March 2008 entitled Terminal 5 Comes Alive. It is an interesting read that discusses the leadership approach taken when BAA built Terminal 5 at London’s Heathrow Airport.